Effective Date: June 21, 2025

Kacabacottagecare.com ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our cleaning services in Haliburton, Ontario, Canada, or interact with our website, kacabacottagecare.com.

By using our services, accessing our website, or opting into our SMS messaging service, you agree to the terms of this Privacy Policy.​

1. What Personal Information Do We Collect?
 

We may collect various types of personal information, depending on your interactions with us:
 

• Contact Information: Name, address, email address, phone number.

• Service Information: Details about your property, specific cleaning needs, service preferences, access instructions (e.g., alarm codes, key locations – we strongly recommend discussing how this sensitive information is handled with clients and ensuring robust security measures).

• Payment Information: Billing address, and in some cases, payment card details (though we primarily use third-party payment processors who handle this information securely).

• Communication Information: Records of your correspondence with us, including emails, phone calls, and website inquiries.

• SMS Messaging Information: Your mobile phone number, SMS consent status, and records of text messages sent and received (for details, see Section 6: SMS Messaging).

• Website Usage Information: IP address, browser type, operating system, referral source, pages visited, and other anonymous analytical data collected through cookies and similar technologies (see Section 7).
   

2. How Do We Collect Your Personal Information?

We collect personal information through various channels:
 

• Directly from You: When you fill out our online contact form, request a quote, book a service, communicate with us via phone or email, provide information in person, or opt-in to our SMS messaging service.

• Through Our Website: Using cookies and similar tracking technologies when you visit kacabacottagecare.com.

• From Third Parties: In limited circumstances, we may receive information from third parties (e.g., if you are referred by another client and they provide your contact details with your consent).
   

3. How Do We Use Your Personal Information?

We use your personal information for the following purposes:
 

• Providing Cleaning Services: To schedule and deliver cleaning services, understand your specific needs, and ensure efficient service delivery.

• Communication: To respond to your inquiries, provide quotes, send service confirmations, updates, and reminders.

• SMS Communications: To send you service-related notifications, appointment reminders, promotional messages, or other communications you have opted-in to receive via SMS (see Section 6).

• Billing and Payment Processing: To process payments for services rendered.

• Customer Service: To provide support, address concerns, and improve our services.

• Marketing and Promotions (with consent): To send you information about new services, special offers, or promotions that may be of interest to you, via email or SMS (if opted-in). You will always have the option to opt-out of these communications.

• Internal Operations: For administrative purposes, such as record-keeping, data analysis, and improving our business operations.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

• Security: To protect our website, services, and clients from fraud or unauthorized access.

​4. When Do We Disclose Your Personal Information?

We may disclose your personal information to third parties in the following circumstances:
 

• Service Providers: To third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software providers, IT support, SMS communication platforms). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights, property, or safety of Kacabacottagecare.com, our clients, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

• With Your Consent: We may disclose your information to other third parties with your explicit consent.
   

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
 

• Secure storage of client data.

• Restricting access to personal information to authorized personnel only.

• Using secure communication channels for sensitive data, including SMS (where applicable, by leveraging secure third-party platforms).

• Regularly reviewing our security practices.

• While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
   

6. SMS Messaging

We offer an SMS (text message) service to provide you with convenient communications related to our cleaning services.
 

• Opt-In: We will only send you SMS messages if you have explicitly opted in to receive them. You opt-in by providing your mobile phone number through our website, or during service booking. By opting in, you agree to receive text messages from Kacabacottagecare.com at the mobile number provided.

• Types of Messages: Messages may include:

• Appointment confirmations and reminders.

• Service updates (e.g., "cleaner is on the way").

• Promotional offers and marketing messages (if you have separately consented to marketing communications).

• Customer service communications.

• Data Collected via SMS: When you opt-in to SMS messaging, we collect your mobile phone number and consent status. We also collect the content of the messages sent to and from you for record-keeping and service improvement purposes. This information is stored securely and is not shared with third parties for their marketing purposes without your explicit consent.

• Message Frequency: Message frequency will vary depending on your service bookings and consent preferences.

• Cost: Standard message and data rates may apply from your mobile carrier. We are not responsible for any charges incurred from your mobile carrier for receiving our SMS messages.

• Opt-Out/Stop: You can opt-out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. You may also contact us directly to opt-out. After you opt-out, we may send you one final confirmation message to confirm that you have been unsubscribed. You will no longer receive SMS messages from that specific program or number.

• Help: For assistance, reply "HELP" to any message or contact us directly.
   

7. Cookies and Tracking Technologies

​Our website, kacabacottagecare.com, uses cookies and similar tracking technologies to enhance your Browse experience and gather website usage data.
 

• Cookies: Small text files placed on your device by a web server when you visit a website. We use cookies for purposes such as:

• Remembering your preferences.

• Analyzing website traffic and usage patterns.

• Improving website functionality.

• Google Analytics: We may use Google Analytics to collect anonymous information about website usage. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

• You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking all cookies may impact the functionality of our website.
   

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with legal and regulatory requirements. When personal information is no longer required, we will securely dispose of it.
 

9. Your Rights

As an individual in Ontario, Canada, you have certain rights regarding your personal information under applicable privacy laws (e.g., PIPEDA). These rights may include:
 

• Right of Access: You have the right to request access to the personal information we hold about you.

• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal information we hold about you.

• Right to Withdraw Consent: Where we rely on your consent to process your personal information, including for SMS messaging, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

• Right to Lodge a Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated.

• To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
   

10. Links to Other Websites

• Our website may contain links to third-party websites. This Privacy Policy applies only to kacabacottagecare.com. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
   

11. Children's Privacy

• Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.
   

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after any changes indicates your acceptance of the updated Privacy Policy.
 

13. Contact Us

• If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: hello@kacabacottagecare.com