Please be honest!
We can take it.
We have the privilege of guiding our team through serving hundreds of cottages in a season.
Our primary cottage care specialists do their best to be on-site and inspecting each as thoroughly as possible. When covering thousands of square feet each season there's a chance we've missed a spot, and we try our best to make it right when we do.
Whether the feedback is positive or negative it gives us an opportunity to improve.
If you're letting us know we've missed something it allows us to make it right, and guide our team's training regiment in ways to prevent it from happening again.
If you're highlighting a job well done we can use that feedback to encourage our team and bolster the ways in which they're getting it right.
All feedback is important feedback, but in case of a negative experience, it's important for us to receive the news A.S.A.P. before the window of opportunity for us to make it right passes.
It's also important for negative feedback to include as much detail as possible so we can address it with our team and prevent it from recurring.
The form below allows for a few photos to be uploaded and a simple description to be included, but if the situation warrants it please don't hesitate to contact us at , and we will do our best to help make it right as soon as possible.
We've also developed a downloadable rating rubric you can use as a guide in giving us feedback, so we're on the same page.